Refund policy

RIGHT TO CANCEL

The right to cancel does NOT apply to confectionery/food, in line with the exemption for perishable goods under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For all other goods, you have 14 days after receiving your parcel to return it to us.

You are responsible for the cost of returning the item yourself. Returns should be sent using a trackable delivery method to the following address:

Haupt Lakrits AB
Rörvägen 60
136 50 Jordbro
Sweden

REFUND OBLIGATION

If you have exercised your right to cancel, we will refund what you paid for the item as soon as possible, or at the latest within 30 days of the day we receive the item. You are responsible for paying the return costs when sending the item back. We always cover the return cost for so-called replacement items.

DISPUTES

If you have any questions regarding complaints, your right to cancel, or any other questions about your order, please don't hesitate to contact our customer service.

As a consumer, you may also seek advice from Citizens Advice or your local Trading Standards service.

Disputes between businesses are resolved by the ordinary courts.